Frequently asked questions about Animal Emergency & Specialty Center of Knoxville


We want to make you and your pet’s visit convenient and enjoyable. You may expedite the registration process by filling in the new patient registration form prior to or while you are awaiting one of our doctors. While you are visiting us, take advantage of the comfortable seating and free guest Wi-Fi in our waiting area.

white puppy in grass
siberian husky on exam room table with doctor in background

Payment Options

A deposit is required before treatment can be initiated. Payment is required when services are rendered (no credit). Accepted payment methods include: Cash, Visa, MasterCard, American Express and Discover. We also accept CareCredit and Scratch pay.

Visitation Policy

We support your need to be with your vet and your pet’s need for your company and care. Take advantage of our Open Door Policy to visit your pet. Please call ahead, though, so we can advise on arriving emergencies that may interfere with your visit.

Labrador retriever puppy on white

Between you, your veterinarians, and us-we're a team.

As a referral hospital, we believe in a team approach among the people who know your pet best. Our experienced veterinarians value collaboration as we work to find a diagnosis and develop a treatment plan for your pet.